terms of service

Prices are subject to change. I, L.Grimm, reserve the right to reject a commission for any reason. The ToS are subject to change. By commissioning me, you are subject to the ToS.

Currency accepted is USD paid through PayPal.

Commission payments are by default expected to be paid 50% upfront (based on the initial cost estimate) and 50% after final approval of the commissioned piece.* Paying more than 50% upfront is always an option. Any remaining amount will be due after final approval of the commissioned piece, and must be paid before you will receive your final, high resolution image files. Final image files will be emailed to you (the client, the commissioner) after total payment is collected.

Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. This payment request will be sent via email.

*An exception to this is if there are circumstances that require additional payment, such as but not limited to: significant alteration after approval (which is discussed in the commissioner's guide). If this situation applies to your commission, you will be notified as soon as possible and payment to cover the difference may be due mid-process and before work continues.

The time it takes to finish a commission varies, but is typically between 1 week and 3 months depending on a variety factors such as my health, the complexity of the commissioned piece, and the number and complexity of other commissions being done. I will keep you updated to the best of my ability when unusual or unexpected timing issues arise.

If you need your commission done on a specific deadline, please let me know before I offer you an initial cost estimate, as you may be subject to an additional fee for expedited labor. I may also elect to decline your commission if the proposed deadline is deemed unreasonable.

Revision rounds are included in your commission. Depending on the complexity of the commission requested, a revision round can look like giving feedback and/or approval for each of the following steps (if applicable):

• rough sketch(s)

• final sketch

• line art

• colors

• background

• final adjustments

NOTE: An Alterations Fee will be added if you request major alteration after approval of a round of revision, UNLESS a misunderstanding from my side has been made. An example of a major alteration would be: re-posing a figure after the final sketch was approved and lineart was started.

The amount of the Alterations Fee depends on the specific change you want me to make and is based on an hourly wage. Unless other arrangements are specified by me, work will continue after the Alterations Fee is accepted and paid.

Delivery is here defined as an electronic delivery of digital file assets. Once the appropriate final payment, if applicable, is received, I will deliver:

1. Any image file(s) of drafts, mock ups, and sketches resulting from work involved in the commission process.

2. Two files of the final commissioned image, which will be in .png file format unless otherwise specified. An example of typical image files sizes would be:

• Full resolution image file: approximately 5000px by 7000px size, at 600dpi

• Medium resolution image file: approximately 2500px by 3500px size, at 300dpi

Other sizes and dimensions are an option, and should be discussed early (before work begins is best) to prevent formatting issues and being subject to an Alterations Fee.

All work commissioned from L.Grimm for private use falls under a CC BY-NC 4.0 license. In simple terms: both artist and commissioner are permitted to share and remix the commissioned work as long as proper attribution (credit) is maintained, AND the work and its remixes are not to be used for commercial purposes. Any client seeking to commission work for commercial purposes should contact me (L.Grimm) directly at ellgrimmart@gmail.com to discuss options and pricing.

Intellectual property (IP) rights are retained by the original owner. In other terms, L.Grimm will not own your or any third party’s character design as a result of the commission process. 

I reserve the right to remix and share the commissioned artwork online and in art portfolios to such ends as to promote my services. 

As the client/commissioner, you may:

• upload the commissioned artwork on any website or social media site with proper attribution (do not remove my signature, I appreciate direct links to my website or social media accounts)

• alter and remix the work, such as but not limited to resizing and cropping, as long as credit is maintained and any changes are indicated (such as in a text description)

• use the piece as a wallpaper on your personal devices

• print a physical copy of the piece for personal use

Both the artist and the client may NOT make profits from the commissioned piece (including but not limited to reselling, redistributing, linking to NFT such as to make crypto art with intent to sell, using Print on Demand technology [to make prints, t-shirts, tote bags, etc.] and then selling those items). 

Any of the following actions when taken by the client are considered CC BY-NC 4.0 license infringement:​

• Reproducing or using the commissioned artwork commercially

• Client claiming the artwork as their own, such as by removing the artist signature

• Altering the artwork without indication of changes 

In some cases, the commercial rights to the image may be purchased. Please contact me at ellgrimmart@gmail.com if you suspect you want the commercial rights to your commissioned piece.

Eligibility conditions for a full refund are as follows:

• If for any reason I am unable to start your commission within the 90-day period that begins when 50% or more of the initial pricing estimate is paid up front

• If you cancel your commission order before I begin work

Once work begins, there is a cancellation fee up to 100% of the most recently quoted and accepted price. This fee will be calculated based on my hourly wage and the total hours spent on the commission prior to the documented cancellation issuance.

If you are being refunded, DO NOT request a PayPal chargeback. I will transfer the money back to you myself as a new PayPal transaction.

If you pursue a PayPal chargeback at any point in the commission process, you will lose all aforementioned rights to the commissioned piece, and I will have the full right to modify, share, and sell the work and any derivatives. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted from commissioning me again.